Has anyone ever been scammed using redweek?

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Process re selling and signing contracts (by Fun in the Sun!):

Hi all. Can anyone advise if signing sale docs outside of the Redweek Website is legitimate. I have a potential sale but all communications have been via direct email or WhatsApp and not via the messaging services on the site. Feeling a little uncertain. Have messaged customer service yesterday with no response so far. Can anyone with selling experience please share their processes? Thank you.